PRICE, TAXES AND PAYMENT OF PRODUCTS
The applicable prices of each product will be those published on the website including VAT, with the exception of the Canary Islands, Ceuta and Melilla, where deliveries will be considered exempt from VAT, but not from the application of the taxes and tariffs derived from the entry and exit of the product from these territories, which will be charged to the consumer, in accordance with current regulations. The applicable tax rate will be the one legally in force at any given time. All prices are shown in Euros (euros) and will be considered the final price including VAT except in the cases specified in the previous paragraphs.
If there is any error in the price of a Product requested by any User, Zueras Art i Plata will contact him/her as soon as possible and inform him/her of the error and give him/her the possibility of reconfirming the order with the corrected error or cancelling the order. If Zueras Art i Plata is unable to contact the User, the order will be considered cancelled and the amounts that the User had paid will be returned in full. The prices can change at any time, but the possible changes will not affect products of already confirmed orders.
FORM OF PAYMENT AND SECURITY
PAYMENT AND SECURITY
Credit or debit card. Users may pay by means of the payment gateway (Virtual POS) with credit, debit, prepaid and virtual cards of Mastercard, Visa, Maestro, Electron..
To minimise the risk of unauthorised access, our Secure Payment system guarantees maximum security and minimises fraud.
CES (SECURE E-COMMERCE)
Our Virtual POS integrates CES (Secure Electronic Purchase) which, under the international protocols Verified by Visa and MasterCard SecureCode (both based on 3DSecure technology), provides high security and protection in payments. In 2019, with the implementation of 3DSecure 2.x, they have been renamed VISA SECURE and MASTERCAD IDENTITY CHECK.
The virtual POS requires the mandatory introduction of the card's CVV2 (series of three numbers on the back of the card) as an anti-fraud measure.
The security filters or Velocity Checks that are configured in the virtual POS enable fraud prevention. Different parameters of the purchase data such as IP, card number, number of attempts, etc. are validated and if the transaction does not pass these security filters favourably, the transaction is denied.
The merchant will proceed to the immediate cancellation of the card operations when an undue charge has been made, or when the sale and delivery of goods has not been fully completed.
The merchant will not store card data in any way on its premises, unless this is necessary for its operation, in which case it will be subject to the PCI/DSS security programme of VISA and MASTERCARD. Even in this case it is strictly forbidden to store the CVV2 under any circumstances.
The merchant shall be subject to the Spanish Consumer and User Protection laws, and in particular to the articles regulating Non-Presential Sales. For this purpose, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, and which implements Directive 2011/83/EU of the European Parliament, applies.